diff --git a/src/appstore.js b/src/appstore.js
index f63a9551e..33d12ec1f 100644
--- a/src/appstore.js
+++ b/src/appstore.js
@@ -30,7 +30,6 @@ var apps = require('./apps.js'),
     async = require('async'),
     BoxError = require('./boxerror.js'),
     constants = require('./constants.js'),
-    custom = require('./custom.js'),
     debug = require('debug')('box:appstore'),
     domains = require('./domains.js'),
     eventlog = require('./eventlog.js'),
@@ -471,7 +470,7 @@ function createTicket(info, auditSource, callback) {
 
             let url = settings.apiServerOrigin() + '/api/v1/ticket';
 
-            info.supportEmail = custom.spec().support.email; // destination address for tickets
+            info.supportEmail = constants.SUPPORT_EMAIL; // destination address for tickets
 
             superagent.post(url).query({ accessToken: token }).send(info).timeout(10 * 1000).end(function (error, result) {
                 if (error && !error.response) return callback(new BoxError(BoxError.NETWORK_ERROR, error.message));
diff --git a/src/constants.js b/src/constants.js
index b46be2d40..958612e45 100644
--- a/src/constants.js
+++ b/src/constants.js
@@ -47,6 +47,8 @@ exports = module.exports = {
     CLOUDRON: CLOUDRON,
     TEST: TEST,
 
+    SUPPORT_EMAIL: 'support@cloudron.io',
+
     VERSION: process.env.BOX_ENV === 'cloudron' ? fs.readFileSync(path.join(__dirname, '../VERSION'), 'utf8').trim() : '4.2.0-test'
 };
 
diff --git a/src/custom.js b/src/custom.js
index 8bb39ac96..5babaf0ac 100644
--- a/src/custom.js
+++ b/src/custom.js
@@ -12,16 +12,6 @@ exports = module.exports = {
 };
 
 const DEFAULT_SPEC = {
-    support: {
-        email: 'support@cloudron.io',
-        remoteSupport: true,
-        ticketFormBody:
-            'Use this form to open support tickets. You can also write directly to [support@cloudron.io](mailto:support@cloudron.io).\n\n'
-            + '* [Knowledge Base & App Docs](https://cloudron.io/documentation/apps/?support_view)\n'
-            + '* [Custom App Packaging & API](https://cloudron.io/developer/packaging/?support_view)\n'
-            + '* [Forum](https://forum.cloudron.io/)\n\n',
-        submitTickets: true
-    },
     alerts: {
         email: '',
         notifyCloudronAdmins: true
diff --git a/src/mailer.js b/src/mailer.js
index d61205b71..90b1547c0 100644
--- a/src/mailer.js
+++ b/src/mailer.js
@@ -26,7 +26,7 @@ exports = module.exports = {
 
 var assert = require('assert'),
     BoxError = require('./boxerror.js'),
-    custom = require('./custom.js'),
+    constants = require('./constants.js'),
     debug = require('debug')('box:mailer'),
     ejs = require('ejs'),
     mail = require('./mail.js'),
@@ -279,7 +279,7 @@ function appDied(mailTo, app) {
             from: mailConfig.notificationFrom,
             to: mailTo,
             subject: util.format('[%s] App %s is down', mailConfig.cloudronName, app.fqdn),
-            text: render('app_down.ejs', { title: app.manifest.title, appFqdn: app.fqdn, supportEmail: custom.spec().support.email, format: 'text' })
+            text: render('app_down.ejs', { title: app.manifest.title, appFqdn: app.fqdn, supportEmail: constants.SUPPORT_EMAIL, format: 'text' })
         };
 
         sendMail(mailOptions);
diff --git a/src/routes/support.js b/src/routes/support.js
index ecf86ceb1..f4c03f127 100644
--- a/src/routes/support.js
+++ b/src/routes/support.js
@@ -10,7 +10,7 @@ exports = module.exports = {
 var appstore = require('../appstore.js'),
     assert = require('assert'),
     auditSource = require('../auditsource.js'),
-    custom = require('../custom.js'),
+    constants = require('../constants.js'),
     HttpError = require('connect-lastmile').HttpError,
     HttpSuccess = require('connect-lastmile').HttpSuccess,
     support = require('../support.js'),
@@ -19,8 +19,6 @@ var appstore = require('../appstore.js'),
 function createTicket(req, res, next) {
     assert.strictEqual(typeof req.user, 'object');
 
-    if (!custom.spec().support.submitTickets) return next(new HttpError(405, 'feature disabled by admin'));
-
     const VALID_TYPES = [ 'feedback', 'ticket', 'app_missing', 'app_error', 'upgrade_request', 'email_error' ];
 
     if (typeof req.body.type !== 'string' || !req.body.type) return next(new HttpError(400, 'type must be string'));
@@ -31,17 +29,15 @@ function createTicket(req, res, next) {
     if (req.body.altEmail && typeof req.body.altEmail !== 'string') return next(new HttpError(400, 'altEmail must be string'));
 
     appstore.createTicket(_.extend({ }, req.body, { email: req.user.email, displayName: req.user.displayName }), auditSource.fromRequest(req), function (error) {
-        if (error) return next(new HttpError(503, `Error contacting cloudron.io: ${error.message}. Please email ${custom.spec().support.email}`));
+        if (error) return next(new HttpError(503, `Error contacting cloudron.io: ${error.message}. Please email ${constants.SUPPORT_EMAIL}`));
 
-        next(new HttpSuccess(201, { message: `An email for sent to ${custom.spec().support.email}. We will get back shortly!` }));
+        next(new HttpSuccess(201, { message: `An email for sent to ${constants.SUPPORT_EMAIL}. We will get back shortly!` }));
     });
 }
 
 function enableRemoteSupport(req, res, next) {
     assert.strictEqual(typeof req.body, 'object');
 
-    if (!custom.spec().support.remoteSupport) return next(new HttpError(405, 'feature disabled by admin'));
-
     if (typeof req.body.enable !== 'boolean') return next(new HttpError(400, 'enabled is required'));
 
     support.enableRemoteSupport(req.body.enable, auditSource.fromRequest(req), function (error) {