diff --git a/setup/start/custom.yml b/setup/start/custom.yml
index 461020363..6d0871975 100644
--- a/setup/start/custom.yml
+++ b/setup/start/custom.yml
@@ -5,5 +5,11 @@ features:
   configureBackup: true
   dynamicDns: true
   subscription: true
-  support:
-    remote: true
+  remoteSupport: true
+
+support:
+  email: support@cloudron.io
+
+alerts:
+  email: support@cloudron.io
+  notifyCloudronAdmins: false
diff --git a/src/custom.js b/src/custom.js
index a4a22aa7c..321428cbe 100644
--- a/src/custom.js
+++ b/src/custom.js
@@ -7,6 +7,9 @@ let debug = require('debug')('box:features'),
 
 exports = module.exports = {
     features: features,
+    supportEmail: supportEmail,
+    alertsEmail: alertsEmail,
+    sendAlertsToCloudronAdmins: sendAlertsToCloudronAdmins
 };
 
 const gCustom = (function () {
@@ -22,8 +25,20 @@ const gCustom = (function () {
 function features() {
     return {
         dynamicDns: safe.query(gCustom, 'features.dynamicDns', true),
-        remoteSupport: safe.query(gCustom, 'features.support.remote', true),
+        remoteSupport: safe.query(gCustom, 'features.remoteSupport', true),
         subscription: safe.query(gCustom, 'features.subscription', true),
         configureBackup: safe.query(gCustom, 'features.configureBackup', true)
     };
 }
+
+function supportEmail() {
+    return safe.query(gCustom, 'support.email', 'support@cloudron.io');
+}
+
+function alertsEmail() {
+    return safe.query(gCustom, 'alerts.email', 'support@cloudron.io');
+}
+
+function sendAlertsToCloudronAdmins() {
+    return safe.query(gCustom, 'alerts.notifyCloudronAdmins', true);
+}
diff --git a/src/mail_templates/app_down.ejs b/src/mail_templates/app_down.ejs
index 2b5c3b339..19d0189fe 100644
--- a/src/mail_templates/app_down.ejs
+++ b/src/mail_templates/app_down.ejs
@@ -9,7 +9,7 @@ This is most likely a problem in the application.
 To resolve this, you can try the following:
 * Restart the app by opening the app's web terminal - https://cloudron.io/documentation/apps/#web-terminal
 * Restore the app to the latest backup - https://cloudron.io/documentation/backups/#restoring-an-app
-* Contact us via support@cloudron.io or https://forum.cloudron.io
+* Contact us via <%= supportEmail %> or https://forum.cloudron.io
 
 
 Powered by https://cloudron.io
diff --git a/src/mailer.js b/src/mailer.js
index 737c0373b..7150b9b0c 100644
--- a/src/mailer.js
+++ b/src/mailer.js
@@ -26,6 +26,7 @@ exports = module.exports = {
 
 var assert = require('assert'),
     config = require('./config.js'),
+    custom = require('./custom.js'),
     debug = require('debug')('box:mailer'),
     docker = require('./docker.js').connection,
     ejs = require('ejs'),
@@ -289,7 +290,7 @@ function appDied(mailTo, app) {
             from: mailConfig.notificationFrom,
             to: mailTo,
             subject: util.format('[%s] App %s is down', mailConfig.cloudronName, app.fqdn),
-            text: render('app_down.ejs', { title: app.manifest.title, appFqdn: app.fqdn, format: 'text' })
+            text: render('app_down.ejs', { title: app.manifest.title, appFqdn: app.fqdn, supportEmail: custom.supportEmail(), format: 'text' })
         };
 
         sendMail(mailOptions);
diff --git a/src/notifications.js b/src/notifications.js
index d792b58ac..0c7e4a93d 100644
--- a/src/notifications.js
+++ b/src/notifications.js
@@ -25,6 +25,7 @@ exports = module.exports = {
 let assert = require('assert'),
     async = require('async'),
     config = require('./config.js'),
+    custom = require('./custom.js'),
     DatabaseError = require('./databaseerror.js'),
     debug = require('debug')('box:notifications'),
     eventlog = require('./eventlog.js'),
@@ -192,8 +193,8 @@ function oomEvent(eventId, app, addon, containerId, event, callback) {
         message = 'The container has been restarted automatically. Consider increasing the [memory limit](https://docs.docker.com/v17.09/edge/engine/reference/commandline/update/#update-a-containers-kernel-memory-constraints)';
     }
 
-    // also send us a notification mail
-    if (config.provider() === 'caas') mailer.oomEvent('support@cloudron.io', program, event);
+    if (custom.alertsEmail()) mailer.oomEvent(custom.alertsEmail(), program, event);
+    if (!custom.sendAlertsToCloudronAdmins()) return callback();
 
     actionForAllAdmins([], function (admin, done) {
         mailer.oomEvent(admin.email, program, event);
@@ -207,8 +208,8 @@ function appUp(eventId, app, callback) {
     assert.strictEqual(typeof app, 'object');
     assert.strictEqual(typeof callback, 'function');
 
-    // also send us a notification mail
-    if (config.provider() === 'caas') mailer.appUp('support@cloudron.io', app);
+    if (custom.alertsEmail()) mailer.appUp(custom.alertsEmail(), app);
+    if (!custom.sendAlertsToCloudronAdmins()) return callback();
 
     actionForAllAdmins([], function (admin, done) {
         mailer.appUp(admin.email, app);
@@ -221,8 +222,8 @@ function appDied(eventId, app, callback) {
     assert.strictEqual(typeof app, 'object');
     assert.strictEqual(typeof callback, 'function');
 
-    // also send us a notification mail
-    if (config.provider() === 'caas') mailer.appDied('support@cloudron.io', app);
+    if (custom.alertsEmail()) mailer.appDied(custom.alertsEmail(), app);
+    if (!custom.sendAlertsToCloudronAdmins()) return callback();
 
     actionForAllAdmins([], function (admin, callback) {
         mailer.appDied(admin.email, app);
@@ -253,8 +254,8 @@ function certificateRenewalError(eventId, vhost, errorMessage, callback) {
     assert.strictEqual(typeof errorMessage, 'string');
     assert.strictEqual(typeof callback, 'function');
 
-    // also send us a notification mail
-    if (config.provider() === 'caas') mailer.certificateRenewalError('support@cloudron.io', vhost, errorMessage);
+    if (custom.alertsEmail()) mailer.certificateRenewalError(custom.alertsEmail(), vhost, errorMessage);
+    if (!custom.sendAlertsToCloudronAdmins()) return callback();
 
     actionForAllAdmins([], function (admin, callback) {
         mailer.certificateRenewalError(admin.email, vhost, errorMessage);
@@ -268,8 +269,8 @@ function backupFailed(eventId, taskId, errorMessage, callback) {
     assert.strictEqual(typeof errorMessage, 'string');
     assert.strictEqual(typeof callback, 'function');
 
-    // also send us a notification mail
-    if (config.provider() === 'caas') mailer.backupFailed('support@cloudron.io', errorMessage, `${config.adminOrigin()}/logs.html?taskId=${taskId}`);
+    if (custom.alertsEmail()) mailer.backupFailed(custom.alertsEmail(), errorMessage, `${config.adminOrigin()}/logs.html?taskId=${taskId}`);
+    if (!custom.sendAlertsToCloudronAdmins()) return callback();
 
     actionForAllAdmins([], function (admin, callback) {
         mailer.backupFailed(admin.email, errorMessage, `${config.adminOrigin()}/logs.html?taskId=${taskId}`);
diff --git a/src/routes/support.js b/src/routes/support.js
index 7e548d2d5..38d1ce03d 100644
--- a/src/routes/support.js
+++ b/src/routes/support.js
@@ -27,7 +27,7 @@ function feedback(req, res, next) {
     if (req.body.appId && typeof req.body.appId !== 'string') return next(new HttpError(400, 'appId must be string'));
 
     appstore.sendFeedback(_.extend({ }, req.body, { email: req.user.email, displayName: req.user.displayName }), function (error) {
-        if (error) return next(new HttpError(503, `Error contacting cloudron.io: ${error.message}. Please email support@cloudron.io`));
+        if (error) return next(new HttpError(503, `Error contacting cloudron.io: ${error.message}. Please email ${custom.supportEmail()}`));
 
         next(new HttpSuccess(201, {}));
     });
diff --git a/src/test/apptask-test.js b/src/test/apptask-test.js
index 1cf63bf06..650e69cf1 100644
--- a/src/test/apptask-test.js
+++ b/src/test/apptask-test.js
@@ -28,7 +28,7 @@ var MANIFEST = {
     'description': 'test description',
     'tagline': 'test rocks',
     'website': 'http://test.cloudron.io',
-    'contactEmail': 'support@cloudron.io',
+    'contactEmail': 'test@cloudron.io',
     'version': '0.1.0',
     'manifestVersion': 1,
     'dockerImage': 'cloudron/test:25.2.0',