diff --git a/src/translation/en.json b/src/translation/en.json
index 40b8cff50..3eefdfd1b 100644
--- a/src/translation/en.json
+++ b/src/translation/en.json
@@ -745,7 +745,9 @@
             "sshCheckbox": "Allow support engineers to connect to this server via SSH",
             "submitAction": "Submit",
             "reportPlaceholder": "Describe your issue",
-            "emailPlaceholder": "If needed, provide an email address different from above to reach you"
+            "emailPlaceholder": "If needed, provide an email address different from above to reach you",
+            "emailVerifyAction": "Verify now",
+            "emailNotVerified": "Please verify the cloudron.io account email first to ensure we are able to contact you."
         },
         "remoteSupport": {
             "title": "Remote Support",
@@ -1553,5 +1555,8 @@
         "salutation": "Hi <%= user %>,",
         "notice": "We noticed a login on your Cloudron account from a new device.",
         "action": "If this was you, you can safely disregard this email. If this wasn't you, you should change your password immediately."
+    },
+    "supportConfig": {
+        "emailNotVerified": "Please verify the cloudron.io account email first to ensure we are able to contact you."
     }
 }
diff --git a/src/views/support.html b/src/views/support.html
index eaf73f0cc..b63d6548d 100644
--- a/src/views/support.html
+++ b/src/views/support.html
@@ -15,7 +15,11 @@
         <p ng-bind-html=" 'support.ticket.subscriptionRequiredDescription' | tr:{ supportViewLink: 'https://docs.cloudron.io/apps/?support_view', forumLink: 'https://forum.cloudron.io/' } "></p>
       </div>
       <div class="row" ng-show="config.features.support">
-        <div class="col-lg-12">
+        <div class="col-lg-12" ng-hide="!subscription || subscription.emailVerified">
+          <p class="text-bold">{{ 'support.ticket.emailNotVerified' | tr }}</p>
+          <a ng-href="{{ config.webServerOrigin + '/console.html#/userprofile?email=' + subscription.emailEncoded }}" target="_blank" class="btn btn-success">{{ 'support.ticket.emailVerifyAction' | tr }}</a>
+        </div>
+        <div class="col-lg-12" ng-show="subscription.emailVerified">
           <div ng-bind-html="supportConfig.ticketFormBody | markdown2html"></div>
           <form ng-show="supportConfig.submitTickets" name="feedbackForm" ng-submit="submitFeedback()">
             <div class="form-group">