diff --git a/setup/start/custom.yml b/setup/start/custom.yml
index 1f13ac464..e7827f7ed 100644
--- a/setup/start/custom.yml
+++ b/setup/start/custom.yml
@@ -14,6 +14,14 @@
 #   email: support@cloudron.io
 #   remoteSupport: true
 #
+#   ticketFormBody: |
+#     Use this form to open support tickets. You can also write directly to [support@cloudron.io](mailto:support@cloudron.io).
+#       * [Knowledge Base & App Docs](https://cloudron.io/documentation/apps/?support_view)
+#       * [Custom App Packaging & API](https://cloudron.io/developer/packaging/?support_view)
+#       * [Forum](https://forum.cloudron.io/)
+#
+#   submitTickets: true
+#
 # alerts:
 #   email: support@cloudron.io
 #   notifyCloudronAdmins: false
diff --git a/src/custom.js b/src/custom.js
index db6532379..a04eb8fe2 100644
--- a/src/custom.js
+++ b/src/custom.js
@@ -1,6 +1,7 @@
 'use strict';
 
-let debug = require('debug')('box:features'),
+let config = require('./config.js'),
+    debug = require('debug')('box:features'),
     lodash = require('lodash'),
     paths = require('./paths.js'),
     safe = require('safetydance'),
@@ -23,7 +24,13 @@ const DEFAULT_SPEC = {
     },
     support: {
         email: 'support@cloudron.io',
-        remoteSupport: true
+        remoteSupport: true,
+        ticketFormBody:
+            'Use this form to open support tickets. You can also write directly to [support@cloudron.io](mailto:support@cloudron.io).\n\n'
+            + `* [Knowledge Base & App Docs](${config.webServerOrigin()}/documentation/apps/?support_view)\n`
+            + `* [Custom App Packaging & API](${config.webServerOrigin()}/developer/packaging/?support_view)\n`
+            + '* [Forum](https://forum.cloudron.io/)\n\n',
+        submitTickets: true
     },
     alerts: {
         email: '',
diff --git a/src/routes/support.js b/src/routes/support.js
index 8a299356f..0f12653df 100644
--- a/src/routes/support.js
+++ b/src/routes/support.js
@@ -18,6 +18,8 @@ var appstore = require('../appstore.js'),
 function createTicket(req, res, next) {
     assert.strictEqual(typeof req.user, 'object');
 
+    if (!custom.spec().support.submitTickets) return next(new HttpError(405, 'feature disabled by admin'));
+
     const VALID_TYPES = [ 'feedback', 'ticket', 'app_missing', 'app_error', 'upgrade_request' ];
 
     if (typeof req.body.type !== 'string' || !req.body.type) return next(new HttpError(400, 'type must be string'));