diff --git a/src/appstore.js b/src/appstore.js
index 01218fb91..b0fde0bde 100644
--- a/src/appstore.js
+++ b/src/appstore.js
@@ -34,6 +34,7 @@ const apps = require('./apps.js'),
     safe = require('safetydance'),
     semver = require('semver'),
     settings = require('./settings.js'),
+    sysinfo = require('./sysinfo.js'),
     superagent = require('superagent'),
     support = require('./support.js'),
     util = require('util');
@@ -379,6 +380,7 @@ async function createTicket(info, auditSource) {
 
     if (info.enableSshSupport) {
         await safe(support.enableRemoteSupport(true, auditSource));
+        info.ipv4 = await sysinfo.getServerIPv4();
     }
 
     info.app = info.appId ? await apps.get(info.appId) : null;