diff --git a/src/appstore.js b/src/appstore.js
index 4183c52c4..41aef69cc 100644
--- a/src/appstore.js
+++ b/src/appstore.js
@@ -24,31 +24,23 @@ exports = module.exports = {
     getAppUpdate,
     getBoxUpdate,
 
-    createTicket,
-
     // exported for tests
     _setApiServerOrigin: setApiServerOrigin,
     _unregister: unregister
 };
 
-const apps = require('./apps.js'),
-    assert = require('assert'),
+const assert = require('assert'),
     BoxError = require('./boxerror.js'),
     constants = require('./constants.js'),
     dashboard = require('./dashboard.js'),
     debug = require('debug')('box:appstore'),
-    eventlog = require('./eventlog.js'),
     manifestFormat = require('cloudron-manifestformat'),
-    network = require('./network.js'),
-    path = require('path'),
     paths = require('./paths.js'),
     promiseRetry = require('./promise-retry.js'),
     safe = require('safetydance'),
     semver = require('semver'),
     settings = require('./settings.js'),
-    shell = require('./shell.js')('appstore'),
-    superagent = require('./superagent.js'),
-    support = require('./support.js');
+    superagent = require('./superagent.js');
 
 // These are the default options and will be adjusted once a subscription state is obtained
 // Keep in sync with appstore/routes/cloudrons.js
@@ -344,54 +336,6 @@ async function unregister() {
     await settings.set(settings.APPSTORE_API_TOKEN_KEY, '');
 }
 
-async function createTicket(info, auditSource) {
-    assert.strictEqual(typeof info, 'object');
-    assert.strictEqual(typeof info.email, 'string');
-    assert.strictEqual(typeof info.displayName, 'string');
-    assert.strictEqual(typeof info.type, 'string');
-    assert.strictEqual(typeof info.subject, 'string');
-    assert.strictEqual(typeof info.description, 'string');
-    assert.strictEqual(typeof auditSource, 'object');
-
-    const token = await settings.get(settings.APPSTORE_API_TOKEN_KEY);
-    if (!token) throw new BoxError(BoxError.LICENSE_ERROR, 'Missing token');
-
-    if (info.enableSshSupport) {
-        await safe(support.enableRemoteSupport(true, auditSource));
-        info.ipv4 = await network.getIPv4();
-    }
-
-    info.app = info.appId ? await apps.get(info.appId) : null;
-    info.supportEmail = constants.SUPPORT_EMAIL; // destination address for tickets
-
-    const request = superagent.post(`${await getApiServerOrigin()}/api/v1/ticket`)
-        .query({ accessToken: token })
-        .timeout(60 * 1000)
-        .ok(() => true);
-
-    // either send as JSON through body or as multipart, depending on attachments
-    if (info.app) {
-        request.field('infoJSON', JSON.stringify(info));
-
-        const logPaths = await apps.getLogPaths(info.app);
-        for (const logPath of logPaths) {
-            const [error, logs] = await safe(shell.spawn('tail', ['--lines=1000', logPath], { encoding: 'utf8' }));
-            if (!error && logs) request.attach(path.basename(logPath), logs, path.basename(logPath));
-        }
-    } else {
-        request.send(info);
-    }
-
-    const [error, response] = await safe(request);
-    if (error) throw new BoxError(BoxError.NETWORK_ERROR, error);
-    if (response.status === 401) throw new BoxError(BoxError.INVALID_CREDENTIALS, 'Invalid appstore token');
-    if (response.status !== 201) throw new BoxError(BoxError.EXTERNAL_ERROR, `Bad response: ${response.status} ${response.text}`);
-
-    await eventlog.add(eventlog.ACTION_SUPPORT_TICKET, auditSource, info);
-
-    return { message: `An email was sent to ${constants.SUPPORT_EMAIL}. We will get back shortly!` };
-}
-
 async function downloadManifest(appStoreId, manifest) {
     if (!appStoreId && !manifest) throw new BoxError(BoxError.BAD_FIELD, 'Neither manifest nor appStoreId provided');
 
diff --git a/src/routes/support.js b/src/routes/support.js
index 54924558e..ddb7f6a71 100644
--- a/src/routes/support.js
+++ b/src/routes/support.js
@@ -1,40 +1,17 @@
 'use strict';
 
 exports = module.exports = {
-    createTicket,
-
     getRemoteSupport,
     enableRemoteSupport,
 };
 
-const appstore = require('../appstore.js'),
-    assert = require('assert'),
+const assert = require('assert'),
     AuditSource = require('../auditsource.js'),
-    constants = require('../constants.js'),
     HttpError = require('connect-lastmile').HttpError,
     HttpSuccess = require('connect-lastmile').HttpSuccess,
     safe = require('safetydance'),
     support = require('../support.js');
 
-async function createTicket(req, res, next) {
-    assert.strictEqual(typeof req.user, 'object');
-
-    const VALID_TYPES = [ 'feedback', 'ticket', 'app_missing', 'app_error', 'upgrade_request', 'email_error', 'billing' ];
-
-    if (typeof req.body.type !== 'string' || !req.body.type) return next(new HttpError(400, 'type must be string'));
-    if (VALID_TYPES.indexOf(req.body.type) === -1) return next(new HttpError(400, 'unknown type'));
-    if (typeof req.body.subject !== 'string' || !req.body.subject) return next(new HttpError(400, 'subject must be string'));
-    if (typeof req.body.description !== 'string' || !req.body.description) return next(new HttpError(400, 'description must be string'));
-    if (req.body.appId && typeof req.body.appId !== 'string') return next(new HttpError(400, 'appId must be string'));
-    if (req.body.altEmail && typeof req.body.altEmail !== 'string') return next(new HttpError(400, 'altEmail must be string'));
-    if (req.body.enableSshSupport && typeof req.body.enableSshSupport !== 'boolean') return next(new HttpError(400, 'enableSshSupport must be a boolean'));
-
-    const [ticketError, result] = await safe(appstore.createTicket(Object.assign({ }, req.body, { email: req.user.email, displayName: req.user.displayName }), AuditSource.fromRequest(req)));
-    if (ticketError) return next(new HttpError(503, `Error contacting cloudron.io: ${ticketError.message}. Please email ${constants.SUPPORT_EMAIL}`));
-
-    next(new HttpSuccess(201, result));
-}
-
 async function enableRemoteSupport(req, res, next) {
     assert.strictEqual(typeof req.body, 'object');
 
diff --git a/src/server.js b/src/server.js
index 310a03725..8a08a58b4 100644
--- a/src/server.js
+++ b/src/server.js
@@ -395,7 +395,6 @@ async function initializeExpressSync() {
     router.del ('/api/v1/mail/:domain/lists/:name',                   token, authorizeMailManager, routes.mail.delList);
 
     // support routes
-    router.post('/api/v1/support/ticket',         json, token, authorizeOwner, routes.support.createTicket);
     router.get ('/api/v1/support/remote_support',       token, authorizeOwner, routes.support.getRemoteSupport);
     router.post('/api/v1/support/remote_support', json, token, authorizeOwner, routes.support.enableRemoteSupport);