diff --git a/src/system.js b/src/system.js
index d0b0ba17f..1e79ecc21 100644
--- a/src/system.js
+++ b/src/system.js
@@ -289,14 +289,16 @@ async function getInfo() {
     const uptime = safe.fs.readFileSync('/proc/uptime', 'utf8');
     const uptimeSecs = parseInt(uptime.split(' ')[0], 10);
 
-    const sysVendor = safe.fs.readFileSync('/sys/devices/virtual/dmi/id/sys_vendor', 'utf8');
-    const productName = safe.fs.readFileSync('/sys/devices/virtual/dmi/id/product_name', 'utf8');
+    // these files may not exist if kernel does not have access to dmi data
+    const sysVendor = safe.fs.readFileSync('/sys/devices/virtual/dmi/id/sys_vendor', 'utf8') || '';
+    const productName = safe.fs.readFileSync('/sys/devices/virtual/dmi/id/product_name', 'utf8') || '';
+    const productFamily = safe.fs.readFileSync('/sys/devices/virtual/dmi/id/product_family', 'utf8') || '';
 
     const activationTime = (await eventlog.getActivationEvent())?.creationTime || null;
 
     return {
         sysVendor: sysVendor.trim(),
-        productName: productName.trim(),
+        productName: productName.trim() || productFamily.trim(),
         uptimeSecs,
         rebootRequired,
         activationTime