diff --git a/src/views/support.html b/src/views/support.html
index 61cc9ecc7..bcf5e35a8 100644
--- a/src/views/support.html
+++ b/src/views/support.html
@@ -9,44 +9,48 @@
   </div>
 
   <div class="card">
-      <div class="grid-item-top">
-          <div class="row animateMeOpacity">
-              <div class="col-lg-12">
-                <div ng-bind-html="supportConfig.ticketFormBody | markdown2html"></div>
-                <form ng-show="supportConfig.submitTickets" name="feedbackForm" ng-submit="submitFeedback()">
-                    <div class="form-group">
-                        <label>Type</label>
-                          <select class="form-control" name="type" style="width: 50%;" ng-model="feedback.type" required>
-                              <option value="app_error">App Error</option>
-                              <option value="ticket">Bug Report</option>
-                              <option value="email_error">Email Error</option>
-                          </select>
-                      </div>
-                      <div class="form-group" ng-show="feedback.type === 'app_error'">
-                          <label>Select App</label>
-                          <select class="form-control" name="type" style="width: 50%;" ng-model="feedback.appId" ng-required="feedback.type === 'app_error'">
-                              <option ng-repeat="app in apps" value="{{ app.id }}">{{ app.fqdn }}</option>
-                          </select>
-                      </div>
-                      <div class="form-group" ng-class="{ 'has-error': (feedbackForm.subject.$dirty && feedbackForm.subject.$invalid) }">
-                          <label>Topic</label>
-                          <input type="text" class="form-control" name="subject" placeholder="Topic" ng-model="feedback.subject" ng-maxlength="512" ng-minlength="1" required>
-                      </div>
-                      <div class="form-group" ng-class="{ 'has-error': (feedbackForm.description.$dirty && feedbackForm.description.$invalid) }">
-                            <label>Report</label>
-                          <textarea class="form-control" name="description" rows="3" placeholder="Describe your issue" ng-model="feedback.description" ng-minlength="1" required></textarea>
-                      </div>
-                      <div class="form-group" ng-class="{ 'has-error': (feedbackForm.email.$dirty && feedbackForm.email.$invalid) }">
-                        <label>Email</label> <small> (Subscription email is {{ subscription.email }}) </small>
-                        <input type="text" class="form-control" name="email" placeholder="If needed, provide an email address different from above to reach you" ng-model="feedback.altEmail" ng-maxlength="512" ng-minlength="1" ng-required="feedback.type === 'email_error'">
-                    </div>
-                      <button type="submit" class="btn btn-primary pull-right" ng-disabled="feedbackForm.$invalid || feedback.busy"><i class="fa fa-circle-notch fa-spin" ng-show="feedback.busy"></i> Submit</button>
-                      <span ng-show="feedback.error" class="text-danger text-bold">{{feedback.error}}</span>
-                      <span ng-show="feedback.result" class="text-success text-bold">{{feedback.result.message}}</span>
-                  </form>
-              </div>
-          </div>
+    <div class="grid-item-top">
+      <div class="row animateMeOpacity" ng-show="subscription.plan.id === 'free'">
+        <p class="text-bold">Support tickets are only available in the paid plans.</p>
+        <p>You may find answers in our <a href="https://cloudron.io/documentation/apps/?support_view" target="_blank">documentation</a> or ask on the <a href="https://forum.cloudron.io/" target="_blank">Forum</a>.</p>
       </div>
+      <div class="row animateMeOpacity" ng-hide="subscription.plan.id === 'free'">
+        <div class="col-lg-12">
+          <div ng-bind-html="supportConfig.ticketFormBody | markdown2html"></div>
+          <form ng-show="supportConfig.submitTickets" name="feedbackForm" ng-submit="submitFeedback()">
+            <div class="form-group">
+              <label>Type</label>
+              <select class="form-control" name="type" style="width: 50%;" ng-model="feedback.type" required>
+                <option value="app_error">App Error</option>
+                <option value="ticket">Bug Report</option>
+                <option value="email_error">Email Error</option>
+              </select>
+            </div>
+            <div class="form-group" ng-show="feedback.type === 'app_error'">
+              <label>Select App</label>
+              <select class="form-control" name="type" style="width: 50%;" ng-model="feedback.appId" ng-required="feedback.type === 'app_error'">
+              <option ng-repeat="app in apps" value="{{ app.id }}">{{ app.fqdn }}</option>
+              </select>
+            </div>
+            <div class="form-group" ng-class="{ 'has-error': (feedbackForm.subject.$dirty && feedbackForm.subject.$invalid) }">
+              <label>Topic</label>
+              <input type="text" class="form-control" name="subject" placeholder="Topic" ng-model="feedback.subject" ng-maxlength="512" ng-minlength="1" required>
+            </div>
+            <div class="form-group" ng-class="{ 'has-error': (feedbackForm.description.$dirty && feedbackForm.description.$invalid) }">
+              <label>Report</label>
+              <textarea class="form-control" name="description" rows="3" placeholder="Describe your issue" ng-model="feedback.description" ng-minlength="1" required></textarea>
+            </div>
+            <div class="form-group" ng-class="{ 'has-error': (feedbackForm.email.$dirty && feedbackForm.email.$invalid) }">
+              <label>Email</label> <small> (Subscription email is {{ subscription.email }}) </small>
+              <input type="text" class="form-control" name="email" placeholder="If needed, provide an email address different from above to reach you" ng-model="feedback.altEmail" ng-maxlength="512" ng-minlength="1" ng-required="feedback.type === 'email_error'">
+            </div>
+            <button type="submit" class="btn btn-primary pull-right" ng-disabled="feedbackForm.$invalid || feedback.busy"><i class="fa fa-circle-notch fa-spin" ng-show="feedback.busy"></i> Submit</button>
+            <span ng-show="feedback.error" class="text-danger text-bold">{{feedback.error}}</span>
+            <span ng-show="feedback.result" class="text-success text-bold">{{feedback.result.message}}</span>
+          </form>
+        </div>
+      </div>
+    </div>
   </div>
 
   <div class="text-left" ng-show="supportConfig.remoteSupport">
@@ -54,18 +58,21 @@
   </div>
 
   <div class="card" ng-show="supportConfig.remoteSupport">
-      <div class="grid-item-top">
-          <div class="row animateMeOpacity">
-              <div class="col-lg-12">
-                  Enable this option to allow support engineers to connect to this server via SSH.
-                  <br/>
-                  <br/>
-                  <b>Do not enable this option unless requested by the Cloudron support team.</b>
-                  <br/>
-                  <br/>
-                  <button class="btn" ng-class="!sshSupportEnabled ? 'btn-danger pull-right' : 'btn-primary pull-right'" ng-click="toggleSshSupport()">{{ sshSupportEnabled ? 'Disable SSH support access' : 'Enable SSH support access' }}</button>
-              </div>
-          </div>
+    <div class="grid-item-top">
+      <div class="row animateMeOpacity" ng-show="subscription.plan.id === 'free'">
+        <b>This features is only available in the paid plans.</b>
       </div>
+      <div class="row animateMeOpacity" ng-hide="subscription.plan.id === 'free'">
+        <div class="col-lg-12">
+          Enable this option to allow support engineers to connect to this server via SSH.
+          <br/>
+          <br/>
+          <b>Do not enable this option unless requested by the Cloudron support team.</b>
+          <br/>
+          <br/>
+          <button class="btn" ng-class="!sshSupportEnabled ? 'btn-danger pull-right' : 'btn-primary pull-right'" ng-click="toggleSshSupport()">{{ sshSupportEnabled ? 'Disable SSH support access' : 'Enable SSH support access' }}</button>
+        </div>
+      </div>
+    </div>
   </div>
 </div>
diff --git a/src/views/support.js b/src/views/support.js
index 7c0100db8..b24463edd 100644
--- a/src/views/support.js
+++ b/src/views/support.js
@@ -71,6 +71,8 @@ angular.module('Application').controller('SupportController', ['$scope', '$locat
     }
 
     Client.onReady(function () {
+        getSubscription();
+
         Client.getSupportConfig(function (error, supportConfig) {
             if (error) return console.error(error);
 
@@ -80,8 +82,6 @@ angular.module('Application').controller('SupportController', ['$scope', '$locat
                 if (error) return console.error(error);
 
                 $scope.sshSupportEnabled = enabled;
-
-                getSubscription();
             });
         });
     });